Refund policy

Our items are made to order just for you! As such, we ask that you please double check you've selected the correct colour and size before you place your order. 🙏🏻 We do not accept returns for buyer's remorse or incorrect sizes or colour choices.

For defective, damaged, or incorrect, items, we offer a 14-day return policy, so you have 14 days after receiving your item to request a return.

To start a return, contact us at houseofdadshop@gmail.com.

If your return request is accepted, we’ll send you instructions for the next steps. Items sent back to us without first requesting a return will not be accepted.

Your item must be in the same condition that you received it, unworn, with any tags, and in its original packaging. You’ll also need the receipt/proof of purchase and to supply us with photo evidence of the fault or damage by email.

Refunds
We will notify you once we’ve received and inspected your return, and let you know whether a refund is approved. If so, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process the refund too.

If more than 30 business days have passed since we’ve approved your return, please contact us athouseofdadshop@gmail.com.

 

If you have any questions, please email houseofdadshop@gmail.com.